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About
Unauthorized Dealers

The following is a description of our policy regarding unauthorized selling of ELAN products.

ELAN is committed to selling quality products and ensuring that our Specialty Dealers are able to offer you the best products at competitive prices. In order to maintain control over the distribution of our products, and ensure that only quality products reach consumers, we do not authorize the sale of ELAN products by Internet resellers.

Recently, it has come to our attention that a number of unauthorized Dealers and resellers are offering our products for sale on the Internet. We are unsure as to how our products are making their way into the hands of these unauthorized resellers. Product sold by unauthorized Dealers may be stolen, used, refurbished, discontinued and/or pirated. We are investigating any such sales that come to our attention, and taking serious efforts to stop these sales.

ELAN is deeply concerned that if you purchase from such a source, you may not be getting a quality ELAN product, and that product may not be covered by warranty. For example, stolen merchandise may not contain appropriate serial numbers, date codes and other information necessary to process a warranty claim and verify the authenticity of the product. Discontinued, used or refurbished product may be out of warranty, even if the authenticity can be verified. Pirated product would also not be covered by warranty.

We'd like to reiterate that our Dealers are specialty-oriented, and that we work very hard at ELAN to uphold our valuable, reputable brand. Together we will preserve the established, high integrity of the ELAN name and the reputation in which we have invested over the years.

HERE ARE OUR IMPORTANT GUIDING TENETS:

  • ELAN sells products through authorized specialty Dealers and Distributors to ensure all ELAN customers obtain the best, authentic product available, proper installation, support and service.
  • ELAN does not support Dealers who sell over the Internet or the products they sell to end Clients / Customers.

UNAUTHORIZED INTERNET-BASED SELLERS OF ELAN PRODUCTS:


The list below represents only those Unauthorized, Illegal Internet-Based Sellers of ELAN Products that we have been made aware of.

Many of these sites are illegally advertising product, and are in the process of being shut down. Some claim to have "factory new A stock product." Please note, this is illegal. When you order product from them, serial numbers are almost always scraped off, and therefore NOT factory new product. This is highly illegal and will not be tolerated by ELAN. Should you chose to purchase this product, you will not have any recourse for the product functioning, factory warranty, service from our Authorized Dealers and more.

Should you find other Web sites selling ELAN products, they, too, are completely unauthorized and product purchased from them would not be covered under our Manufacturer's Warranty.



Audiophile Liquidator
1621 Haight Street
San Francisco, CA 94117

HifielityStore.com
1746 S Victoria Avenue
Ventura, CA 93003

BESTOFAUDIO.COM
2837 Hyperion Ave
Los Angeles, CA 90027

LightAV.com
aka (Infinite Electronix)
aka (Thunder Audio)

2190 B Ninth St.
Los Osos, CA 93402

extremeliquidator.com
aka (xtremeliquidator.com)

1008 10th Street
Sacramento, CA 95814

SuperiorHiFi
12677 Alcosta Blvd.
San Ramon, CA 94583

Garrett's Smart Electronics
aka (Garrett-Smart Home)

3046-128 Ave. SE Ste. 30
Bellvue, WA 98005

NewAudioVideo.com
3699 Wilshire Suite 850
Los Angeles, CA 90010